We can only repair signs that are made by Neon Nights. Sometimes, you will be sent replacement parts for your sign and will make the repairs yourself. So we request you to please save the box in which you received the sign, so you can use the same box to ship the sign back. The sign sent without its original packing for repair by the customer would not be accepted under warranty.
The Lifetime of the neon tube is 40,000 hours. If after that period LEDs are worn out but the acrylic board is still in good condition, the tubes on the sign could be replaced.
If your light has stopped working. Check whether it's a loose wire or a broken power supply. The cable we use is thin. This makes it less visible but sometimes the cables fall out or break at the terminals. Unplug the sign before you work on it. Check that cables are tightly secured in the terminals. Watch this video for 1:20 seconds. We explain how to safely wire the sign. https://www.facebook.com/neonnightsnz/videos/463261747867244/
The first question we always ask is. Is it a LED neon or glass neon? This is because the process is totally different for both. The first thing to do is contact the company you brought the sign from.
The most common issue is a broken transformer/power supply. We will need more details about the job to give you advice on this. It's worthwhile sending a photo of the sticker on the power supply.
"We have a glass neon sign. Itâ€™s very old and we donâ€™t know the company we got it from. A staff member was cleaning it and broke a corner off."
It's best to find a local company to do the repairs for you. Unless the sign is very large. I would expect the cost of a repair in a case like this will probably be similar to the cost of replacement.
The flashes through different colours when turned on. I have replaced the battery, but the remote wonâ€™t work. What should I do?
Your neon sign operates at a 20 kHz radiofrequency. A high-pitched tone could be audible to some, and not to others. This is normal.1. the plug type wrong 2. the barrel plugs don't stay together 3. broken soldering on the silver cable that connects to the tube in this case it will light up when the connection is squeezed. 4. faulty power supply. What do I do if my sign is damaged upon arrival? If your sign is damaged on arrival. Please check the sign immediately after you receive it. - Make sure that the damage is noted by the carrier before you sign for it. - Please send us the pictures of the packaging and the damaged part so that we can handle the claim process for you. We'll send you a replacement for the defective part as soon as possible. What happens if my sign does not work upon arrival? If your sign does not work upon arrival. Please check your sign immediately after you receive it. - Please document the fault and possible and send us the pictures and a description of the fault. We will fix the problem as soon as possible so that your sign is fully functional again. What if parts are missing for my sign? If parts of the sign are missing. Please check your sign immediately after you get it. - Send us pictures of all packaging and all components you have received. After receiving your pictures we will send the missing components as soon as possible.Every item we sell is carefully inspected before it is shipped. If merchandise is defective or damaged upon receipt, please contact us immediately after your package arrives for a return authorization claim number. All claims MUST be made within 48 hours of receipt of order. Shipping charges will not be refunded. Returned products must be in absolutely new and unused condition for refund. Custom signs have a no-refund, non-exchange policy because of being custom. Faulty Signs Our team inspects and verifies every order that ships out. However, sometimes a defective product reaches a customer. If your sign is defective, notify us within 48 hours, and we will arrange for your sign to be picked up by Aramex for free (excluding international customers). If the sign cannot be repaired, we will ship out a replacement for you for free. After 30 days, Neon Nights will still take care of any manufacturer warranty services, however, the return shipping cost is the customer’s responsibility. Once a repair is completed or replacement issued, Neon Nights will ship the equipment to you by Aramex, free. Signs that are determined to have been altered from their original specifications or used in a way that voids the manufacturer's warranty will not be covered under the defective merchandise policy. Neon Nights reserves the right to refuse any return that does not fall within the above parameters or that shows excessive damage deemed to have been caused by actions outside normal operation. Missing components will cause a re-stocking fee of 20%. Safety This device is not planned for use by children - with a lack of experience and knowledge or reduced sensory, physical or mental capabilities. Unless we have given them instruction or supervision concerning the device by a person responsible for their safety. To ensure safety, please only mount the device to a structure capable of supporting a weight of 10kg (4.8lb) or more. The device should be mounted out of the reach of children, and possibly your intoxicated mates. The device is designed for indoor use only. Refrain from mounting when it may be subject to any moisture or water. The device should be protected from damage and defect through care and maintenance. Use plug boards with overload protection as opposed to double adaptors. Protect the device and other equipment from damage by situating it where it is not likely to be damaged or tampered with. Make visual inspections of the lead, electrical equipment and artwork before use for any cracks, cuts or other damage. If these are identified, remove the device for use. Remove faulty electrical items from use immediately to guarantee the item is not used unknowingly by someone else. Also plainly label these as 'out of service' or 'faulty'. Discard faulty electrical equipment or have it repaired by an electrician. For any other installation safety queries or qualms, please see the Electrical Cord Safety Guidelines from the Consumer Product Safety Commission and the ESFI. (more can be found at esfi.org) 2. Acrylic board is broken When the acrylic board is broken it is cheaper to replace the sign rather than repair it. When sold in good condition, it is not our responsibility to repair the acrylic board. If the acrylic board has broken on your sign in good faith, we with produce a replacement of the same design with a 15% discount applied. If you choose to repair acrylic, don't use glue. Instead, drip acrylic cement into the crack. It will wick in and the crack may disappear. Once cured, it will be as strong as a single piece. Link Which acrylic cut style do you recommend? 3. Neon tube came off the acrylic board Although it is uncommon, it's good to know that if the neon tube becomes disconnected from the acrylic board. You can repair it yourself with PVA or super glue anything that dries clear. If you are uncomfortable repairing the sign yourself, you can return it to us for repair. If the sign stops working, is it easy to get it fixed? What can go wrong with neon signs? If there is a problem earlier, it's usually the power supply that fails. These are easy to replace and we can supply replacements if necessary if outside of the warranty period. 1. Faulty power supply If you have any problem with the circuit or power supply, return the sign to us so we can repair it. Link to below How long will my neon power supply last? A power supply will last anywhere from 5 to 7 years. Some will fail earlier, and many will easily last up to 10-15 years. Inconsistent electrical supply, surges and heat can affect the lifetime of a power supply. Our neon signs come with a 1-year warranty that covers you for replacement in the event of failure. Can neon signs be fixed? Yes, most neon signs can be fixed. However, some signs may be beyond repair and will need to be replaced. There are many places that repair neon signs. Some places that might come to mind are sign shops, electricians, or even the company that made the sign. However, there are a few things to keep in mind when choosing a place to repair your neon sign. First, you want to make sure that the place you choose is experienced in repairing neon signs. This is important, as someone who is not experienced could end up causing more damage to your sign. Second, you want to make sure that the place you choose has the proper tools and equipment to properly repair your sign. Without the proper tools, the repair could be done improperly, which could lead to further damage. So, when choosing a place to repair your neon sign, make sure to keep these things in mind. This will help to ensure that your sign is repaired properly and that you are happy with the end result. Can neon lights be fixed? Yes, most neon lights can be fixed. However, some lights may be beyond repair and will need to be replaced. Can neon signs be repaired? Yes, most neon signs can be repaired. However, some signs may be beyond repair and will need to be replaced. Who fixes neon signs near me? There are many places that fix neon signs. Some places that might come to mind are sign shops, electricians, or even the company that made the sign. Who fixes neon signs? There are many places that fix neon signs. Some places that might come to mind are sign shops, electricians, or even the company that made the sign. Where to repair neon signs? There are many places that repair neon signs. Some places that might come to mind are sign shops, electricians, or even the company that made the sign. Who repairs neon signs near me? There are many places that repair neon signs. Some places that might come to mind are sign shops, electricians, or even the company that made the sign. How much does it cost to repair neon signs? There is no definitive answer, as it all depends on the complexity and severity of the issue. Generally speaking, it could cost anywhere from $50 to $200+ to repair a neon sign. The cost of repairing a neon sign will also depend on the type of sign and the severity of the damage. For example, a simple crack in a glass tube may only cost a few dollars to repair, whereas a more complex issue, such as a damaged transformer, may cost hundreds of dollars to fix. How to repair neon signs? There is no definitive answer, as each neon sign is different and will require a different approach. However, some general tips on how to repair neon signs include: -Checking the power source and making sure it is properly connected -Inspecting the sign for any cracks or damage -Replacing any damaged or broken parts -Testing the sign to see if it is working properly