Question 1

What items are included in the package?

Accepted Answer

Completed neon sign
2 metre long silver cable which is not that noticeable
(12V) adapter and AU/NZ plug
Screws for wall mounting sign / fishing wire for hanging sign
Easy installation setup instructions.

Question 2

What is the turnaround time on my order?

Accepted Answer

Custom orders typically arrive at your door within 3 weeks from day of deposit or full payment. This can change on a daily basis, it just depends on how many orders we receive. Please enquire with us and we can give you an indication of up to date lead times.

Question 3

What choices affect my pricing?

Accepted Answer

Colour choices won’t effect pricing. The amount of light tube and the size of the sign determines the price. If you have questions about pricing or choices that can affect your order, our customer support team is happy to help!

Question 4

Arrive Safe Guarantee

Accepted Answer

All Neon Nights products come with an Arrive Safe Warranty to guaranteed against shipping breakage.

Please open your parcel as soon as it arrives. If your neon sign has arrived damaged, you will need to let us know within 48 hours of delivery to qualify for free replacement.

Our customer support team is happy to help. Attach detailed pictures of the broken sign. After reviewing and accepting your claim. We will send you a replacement neon free of charge.

Question 5

12 Month Manufacturer Warranty

Accepted Answer

Our neons come with a 12 month manufacturer warranty – covering faulty items and indoor use only. As the neons are handmade to order, small smudges may appear on the tubing or acrylic due to the manufacturing process. It is not apparent when lit.

Category - Returns

Do you accept return or cancellation after order?

Do you charge an order cancellation fee?

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