Search our knowledgebase for questions about our neon signs

Do you want to create your own neon sign?

Design

Which acrylic cut style do you recommend?

How do I know if my art is able to be made in neon?

Can you recreate my logo?

Can I use any font or design to create a neon sign?

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Placing an order

Can I order a neon sign as a gift?

Do you require my approval of completion photo before delivery?

What is process to order a custom neon sign?

What items are included in the package?

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Pricing

Do quoted prices include GST and delivery?

How Much Does a Custom Neon Sign Cost?

How can I get free delivery?

Do you have any price breaks?

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Product

Can I Use Neon Light Sign Outdoors? Everything You Need to Know

Can neon signs be battery operated?

What is the neon sign made from?

What is the difference between LED neon and traditional neon?

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Returns

Do you accept returns or charge order cancellation fees?

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Services

Do you offer signs for hire?

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Shipping

Do you ship signs outside of the New Zealand?

Can I track my orders delivery status?

Last Day to Order for Christmas

How will you neon sign be packaged to protect it

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Warranty

Arrive Safe Warranty

What does the Warranty cover?

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Popular questions

Has cable been pulled out of your neon sign?

This question was posed by from buyer in Palmerston North 2 years after purchase Our response If the cable has been pulled out of the tube, that can be soldered back in most cases. It’s not something that I can do for you free beyond the warranty period and you’ll need to pay freight both […]

Does my order need to go through customs?

All orders come through New Zealand Customs. Sometimes parcels are “held for clearance” by New Zealand Customs. If this happens expect the delivery to be delayed by 1-2 days.

Can you ship neon signs to a PO Box?

Because we use standard parcel services like Aramex for most orders we do not deliver to parcel lockers & PO Boxes. Please provide a street address when placing your order.

Will all of my items ship together?

When you orderÂ multiple items, we cannotÂ guarantee combined shipping. Due to the production proof, approvals and the manufacturing process. Orders will often enter production at different times. If you have any questions about your order, pleaseÂ message our customer support team.

Didn't find what you were looking for?

There are in-depth answers to a lot of common questions above. If you still have unanswered questions, after reading this page. Send us an email, or give us a call. We're happy to help with anything you need!

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