Do you provide a warranty?
Yes, all of our signs come with a full 1-year warranty on materials and workmanship from purchase. What does the Warranty cover? Our warranty covers all electrical components from failure within the first year of ownership. However, this does not extend to any damage that may occur because of incorrect installation or damage during usage.
All our products come with a 12-month guarantee. Replacements will only be issued once an inspection of the faulty sign has taken place. All the products listed for sale on our website should have the warranty period listed on the product detail page. If you have questions, please contact our WHAT DOES THE WARRANTY COVER?
We offer a 1-year warranty with all our LED neon signs.
However, this does not extend to any damage that may occur because of incorrect installation or physical damage during usage.
Please contact us if you have any issues with your signs. We’ll do our best to find the best solution for you!
Simply take the dimmer and connect between the transparent power cable & the power supply cable.
customer support team30-Day Satisfaction Guarantee.
Customers can try out their new stock neon sign within the first 30 days of delivery. If not completely satisfied, customers may return the sign(s) to us within 30 days of delivery for an exchange or full credit (as a gift card) towards their next purchase.
Stock Glass Neon Signs
Stock glass (non-custom) neon signs excluding the “Christmas” category are eligible to be returned under our 30-Day Satisfaction Guarantee. Customers may return only one time per calendar year per category (e.g. wedding, party, home decor)
Custom Neon Signs
Custom neon signs are not eligible for a return under the 30-Day Satisfaction Guarantee policy. Personalised signs cannot be returned.
* Any signs altered from their specifications at the time of purchase are not eligible for return.
Returns Policy: Custom-made items
Our custom-made and personalised signs are handmade to order according to the customer’s specific requirements. They are therefore not subject to a 14-day cooling-off period and cannot be returned for a refund unless they are damaged or defective upon arrival.
Neon Signs Depot works diligently to process all orders within 24 to 48 hours of the time received. All items will be securely packed in order to ensure safe delivery.
All of our signs built for indoor use include a 1-year warranty on the sign itself and its electrical components valid from purchase. All of our signs built for outdoor (exterior or exposed to water) use include a 6-month warranty on the sign itself and electrical components valid from purchase.
This warranty does not cover installation or re-installation fees or costs associated with the installation or re-installation in any shape or form. Including in the event of a product defect.
If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions on how to return items from your order.
Can I return something now I’ve decided I don’t want it?
We can accept returns up to 2 weeks after we have made an order either via our website or in our shop. We require proof of purchase and communication via email to process your return. Upon receipt, your return will be checked thoroughly for any faults/non-re-sellable packaging and if we deem the item damaged or not sellable, we cannot issue a refund. Our products are fragile and we take pride in sending them out with care. If you would like to return them, it is your responsibility to do the same.
How can I cancel or change my order?
If you wish to change or cancel your order, you can email us at [email protected] within 12 hours of the order being placed. Please include your name and order reference. Unfortunately, after 24 hours, we cannot make any amendments as orders get sent to our warehouse daily for dispatch.
There is a 15% restocking fee for any refunded item that has already been processed and shipped.
Returns After 30-Days
You can return stock glass neon signs for an exchange or credit (as a gift card), but are subject to a re-stocking fee of 30%.
We cannot guarantee an exchange or credit for products from orders placed outside of 90 days. Please contact customer service and we will do our best to accommodate your return.
Returns after 120 days will not be accepted and sent back to the customer.